Main Street AI
How small businesses are actually putting AI to work.
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AI Customer Service Satisfaction at Odds: Brands vs. Consumers
Explore the conflicting perspectives on AI customer service satisfaction in our latest article, "AI Customer Service Satisfaction at Odds: Brands vs. Consumers." Discover how brands perceive their…
Meta's Muse now calls businesses for you, but many companies might just hang up on the AI
Meta's AI agent Muse can now call businesses on behalf of paying US subscribers, handling everything from cable providers to restaurants. The agent already has over 10 million users, according to…
Human Customer Service: A Small Business Advantage?
Constant Contact Launches Catalyst, An AI Solution Empowering Small Businesses
Agentic AI Governance Doesn’t Have to Be Complicated. Most of It Comes Down to These 4 Questions.
Agentic AI governance frameworks look complicated, but every one asks your business the same four questions.
Surety Customers Can Now Search Their Security System in Plain English With Alarm.com AI
Why 85% of micro-businesses still aren't using AI for benefits
Samsung Opens Preorders for AI Glasses Starting at $395
Discover the latest innovation from Samsung as they unveil preorders for their cutting-edge AI glasses, starting at just $395. Explore features, technology, and how these smart glasses can enhance…
United Is Banning AI Agents From Booking Flights — But Here’s What They Can Still Do
The airline becomes the latest to shut the door on AI bots like Muse, citing security and privacy concerns.
AI Agent Vs. Chatbot: What’s The Best For Small Biz?
88% of Consumers Plan to Shop Small This Holiday Season
A new American Express study finds 88% of consumers plan to shop small this holiday season, while AI reshapes how shoppers discover local businesses.
Can AI Advertising Help Save Small Businesses?
Small Business Owners Are More Confident in Their Own Companies Than in the Economy, and Two-Thirds Use AI
60% of Small Business AI Users Do More Without Adding Staff
Small Business Owners Have More AI Insight Than Ever — But It’s Stuck in Dashboards. Here’s How to Put It to Work.
Binq Launches AI-Powered Finance App to Solve Small Business Credit and Cash Flow Crisis
The AI tools small businesses should be watching this holiday season
Goldman Sachs commits $500 million to launch Small Business AI Institute and expand 10,000 small businesses
Worker.ai Buys DeltaGen and Debuts Small-Business AI Operating System
Michigan small businesses are using AI, but cautiously
